Tuesday, August 03, 2010

Crisis Communications Expert David Chamberlin Named One of PRWeek’s ‘40 under 40’

NEW YORK--(BUSINESS WIRE)--David Chamberlin, Senior Vice President and Director of Crisis and Issues Management at MS&LGroup, one of the world’s leading communications firms, was chosen as one of PRWeek’s ’40 Under 40.’ Each year, PRWeek highlights 40 of the top public relations professionals under the age of 40 from both agency and in-house roles.

Chamberlin, who has been with MS&LGroup since 2007, leads the issues and crisis specialty within the agency’s Corporate Practice. The Corporate Practice represents some of the world’s biggest brands. Chamberlin maximizes reputation capital, providing strategic counsel and crisis expertise.

“David’s experience in crisis communications is invaluable in today’s business climate,” said Renee Wilson, President of the Northeast Region, MS&LGroup North America. “We are thrilled to have him on our team, as he is instrumental in leading our clients through some of their most challenging times.”

Also this year, MS&LGroup’s Rita Masini, Chief Talent Officer, was named one of 2010’s Top Young Trainers by Training Magazine. This annual list highlights the world’s top leaders in HR. Since joining MS&LGroup in 2008, Rita launched the agency’s North American training program, MS&L Academy, which seeks to develop further the strategies and skills of executives across all levels.

Additionally, The Network Journal’s ‘40 Under Forty Black Achievement Awards’ recognized Teneshia Jackson Warner, CEO of MS&LGroup’s strategic partner Egami Consulting, this past June. The list recognizes African American professionals who have made a credible impact on both their industry and their communities.

About MS&LGroup

MS&LGroup is one of the world’s top three PR and Events networks, specialists in public relations, public affairs, branding, corporate and financial communications, social media marketing and events. Operating in wholly owned and affiliate offices in more than 80 countries spanning the Americas, EMEA and Asia, MS&LGroup provides many of the world's largest companies and most recognized brands with best-in-class communication strategies to help them reach their business and communication goals. www.mslgroup.com

MS&LGroup is part of Publicis Groupe [Euronext Paris: FR0000130577], the world's third largest communications group. With activities spanning 104 countries and 43,000 professionals, Publicis Groupe offers a complete range of advertising services through three global advertising networks, Leo Burnett, Publicis, Saatchi & Saatchi, and two multi-hub networks, Fallon and 49%-owned Bartle Bogle Hegarty. Media consultancy and buying is offered through two worldwide networks, Starcom MediaVest Group and ZenithOptimedia; and interactive and digital marketing led by Digitas and Razorfish. Publicis Groupe recently launched VivaKi to leverage the combined scale of the autonomous operations of Digitas, Razorfish, Starcom MediaVest Group, Denuo and ZenithOptimedia to develop new services, tools, and next generation digital platforms. Web site: www.publicisgroupe.com.

About Publicis Groupe

Publicis Groupe [Euronext Paris: FR0000130577] is the world's third largest communications group. In addition, it is ranked as the world’s second largest media counsel and buying group, and is the first global network in digital and healthcare communications. With activities spanning 104 countries on five continents, the Groupe employs approximately 45,000 professionals. Publicis Groupe offers local and international clients a complete range of advertising services through three global advertising networks, Leo Burnett, Publicis, Saatchi & Saatchi, and two multi-hub networks, Fallon and 49%-owned Bartle Bogle Hegarty. Media consultancy and buying is offered through the two first ranked worldwide networks, Starcom MediaVest Group and ZenithOptimedia; and interactive and digital marketing led by the two first ranked Digitas and Razorfish networks. Publicis Groupe launched VivaKi to leverage the combined scale of the autonomous operations of Digitas, Denuo, Razorfish, Starcom MediaVest Group and ZenithOptimedia to develop new services, tools, and next generation digital platforms. Publicis Groupe’s specialized agencies and marketing services offer healthcare communications with Publicis Healthcare Communications Group (PHCG, the first network in healthcare communications), sustainability communications and multicultural communications. With MS&L Group, the sixth PR and events network, Publicis Groupe expertise ranges from corporate and financial communications to public relations and public affairs, branding, social media marketing and events, sports marketing and events. Web site: www.publicisgroupe.com

Sunday, August 01, 2010

PR Week - 40 under 40 2010: Early influencers

40 under 40 2010: Early influencers
Decades of experience aren't a requirement for success in the PR industry. PRWeek profiles 40 professionals, nominated by colleagues, who have already made significant contributions to their agencies, clients, and organizations.


Forty reasons to be excited about the industry's future prospects



A place in PRWeek's annual 40 Under 40 list is a badge of honor for rising stars in communications working across all sectors of the industry. Those recognized are at the forefront of the race to become the next generation of CCOs, CMOs, and agency CEOs (read full article here).

This year's entries were more impressive than ever, with 200-plus hopefuls vying for a place. In fact, the quality was so high, 100 could easily have made the cut. The list represents all facets of communications, from CCOs at corporations and nonprofits to an entrepreneur who has set up his own agency and worked hard to build it into a $5 million business to someone who controls $100 million of revenue heading a division at a top-five firm. It covers all parts of the country and all disciplines, from financial to consumer, healthcare to public affairs. It's a tribute to the talent in our industry, which bodes so well for the future of PR.


David Chamberlin, SVP, director of issues and crisis management, MS&L, 38

August 01, 2010

At MS&L, David Chamberlin leads a multi-office account team responsible for developing strategy in employee communications, product marketing, branding, government relations, corporate and financial communications, sales, and social media for clients that include Citi, Samsung, and Heineken. His 15 years in PR, with stints in several industries, are strewn with highlights. At Edelman, he led the team responsible for Advanced Medical Optics' 13-country recall of 2.9 million units of eye-care solution in Asia-Pacific in 2006. At Nortel Networks, Chamberlin drove the communications strategy for its largest ever growth period.






Friday, July 16, 2010

Steve Jobs Looks to Deflect Focus From 'Antennagate'

As Apple Boss Offers Solution to IPhone 4's Reception Problem, Issue Is Not Expected to Damage Brand

NEW YORK (AdAge.com) -- Apple CEO Steve Jobs cried uncle today in response to what he termed "Antennagate," the first major brand attack on the popular iPhone handset.

Steve Jobs gives a presentation at the iPhone 4 press conference  today in Cupertino, Calif.
Engadget
Steve Jobs gives a presentation at the iPhone 4 press conference today in Cupertino, Calif.
But before he offered free cases to iPhone 4 users as solution to the phone's antenna issues, Mr. Jobs, during a press conference at his Cupertino, Calif., headquarters, was sure to kick some dirt on his competitors and share stats in an attempt to minimize the backlash.

"It was interesting that there was a huge preamble" before the announcement, said Will Stofega, mobile analyst of research firm IDC. "It seemed a little defensive from the start."

Apple's iPhone has been in the hot seat over an alleged design flaw in the fourth-generation phone's wrap-around antenna. Since the iPhone 4's arrival three weeks ago, reports have flooded in that the smartphone loses service when human hands grasp the rim on the lower left corner. This marks the first time problems with reception, a longtime issue for the iPhone, have fallen to the hardware maker and not the phone's exclusive carrier, AT&T. Apple scheduled the conference on short notice after Consumer Reports earlier this week said it could not recommend the latest iPhone because of hardware issues.

Despite the antenna reports, Mr. Jobs said Apple has sold more than 3 million units of the newest iPhone in the last three weeks. Of those iPhone 4 owners, less than 1% have called AppleCare to complain, he said. What's more, less than 2% have returned iPhone 4, vs. 6% for the last iPhone, 3GS.

Mr. Jobs was also sure to link competitors HTC, Research in Motion and Samsung to antenna problems. Mr. Jobs told attendees at the impromptu press conference that other phones, namely the Droid Eris, Blackberry Bold and Omnia, suffer from the same problem.

"Phones aren't perfect," Mr. Jobs said. "It's a challenge for the whole industry. Every phone has weak spots."

Mr. Jobs did not bring up free cases until the end of the presentation. Apple's handing out free cases to cover the antenna's weak spot was the expected solution, a cost-effective alternative to a product recall that analysts estimated would cost Apple $1.5 billion.

"This is the most inexpensive [option] for Apple and the simplest solution for consumers," said David Chamberlin, director of crisis and issues at MS&L Group. "But it's a shame it took almost a month for this to come about."

That's not to say this hiccup will have a lasting impact on one of the most hallowed brands in recent memory.

"[The iPhone has] had a better run than any other product I can think of," added Mr. Chamberlin. "Waiting as long as they have to address this caused unnecessary harm to the brand that is worse than would have occurred by taking quick action."

In a small-sample-size impromptu survey, IDC found that 66% of respondents plan to delay purchasing the iPhone because of the antenna problem.

But it still doesn't look like this is the beginning of the end for Apple's untouchable brand run. "Three million in three weeks; that number speaks for itself," said IDC's Mr. Stofega.

"This is the first big, high-profile misstep they've had," said Mr. Chamberlin. "But no one appears to be backing away from the iPhone in terms of their desire to have one."

Branding exec James Fox, chief strategic officer at Red Peak Group, calls "Antennagate" a storm in a tea cup. "I think this is only going to be a blip," he said. "I don't think this is going to have any long-term impact." He characterized the dig at competitors as a "clever little side swipe."

"Will it spoil the brand? A little bit," Mr. Stofega said. "But I think they'll come back. They have a halo around them."

Apple comms under microscope

When Consumer Reports came out and said it could not recommend the iPhone 4, it was the latest in a series of setbacks around the debut of Apple's latest smartphone. Plagued by reception issues, particularly when held a certain way, the iPhone 4 has attracted an onslaught of criticism from the media and consumers. Now, Steve Jobs' notoriously tight-lipped computer firm has come into the open and is holding a press conference today (Friday July 16), but is still keeping mum about what exactly is going to happen.

Some expect the company to release a software fix for the issue, while others wonder whether Apple will recall the device. But because there is a relatively simple fix—a bumper case—a recall seems too costly and unlikely, says David Chamberlin, SVP and director of issues and crisis management at MS&LGroup.

"Providing bumper cases, at this point, is something they have to do," he says, noting that action would help the company get back in consumers' good graces, fix the issue without a recall, and just make sense.

"In hindsight, it would have been ideal for them to have dealt with this issue on the day of its introduction, instead of waiting until launch day or even after their consumers discovered it on their own," he adds. Waiting so long to address the issue with a press conference, he adds, has hurt the brand.

Tony Hynes, West Coast GM at Bite Communications, which used to work with Apple in the UK before it brought comms in-house, notes that the timing is unfortunate for the iconic technology firm, which has already dealt with a lost prototype of the iPhone 4 in April and the subsequent raid and investigation of the Gizmodo blog that wrote about it - both of which damaged its reputation.

Additionally, since the reception issue became more and more widespread, reports have surfaced of conflicts inside the company, and antenna engineers previously warning CEO Jobs that the design would affect reception.

"This is a profound issue, not just around the phone, but also a corporate issue for them, and a perception issue going forward," Hynes says. "I don't know whether they are looking at any of the crisis firms or considering talking to them, but that would be a prudent thing for them to do."

The company is looking at the problem through the eyes of an engineer, when it needs to look at it from a consumer's perspective, Chamberlin says. Apple originally told consumers to simply hold the phone a certain way, or buy the $29 bumper. The company did not return calls or e-mails for comment for this piece.

But the press conference, which was announced July 14, suggests the company is taking a positive step in being more transparent, even though Apple has been super-secretive about what exactly will be announced.

"They're not an organization that's used to transparency and they are used to having extremely tight control over all their messaging," Hynes says. "Jobs is implicitly involved in everything. It has to come from Jobs."

But while the press conference is a step towards transparency, it still gives Apple the opportunity to control its message and present it in a way it sees fit.

"This is not the BP spill by any stretch of the imagination, but at the same time, this has gone on now for two or three weeks," says Chamberlin. "They've got the opportunity to do something here that helps them long term and makes people feel better about the Apple brand."

Wednesday, July 14, 2010

Michael and Anthony Emerson: Church, you don’t know how beautiful you are

U2's “No Line on the Horizon” has been one of their more misunderstood albums. The most misunderstood song of the album is “Get On Your Boots.” Here is a snippet.

The future needs a big kiss
Winds blow with a twist

Never seen a moon like this
Can you see it too?
Night is falling everywhere
Rockets at the fun fair
Satan loves a bomb scare
But he won't scare you

“Get On Your Boots” is is bombastic and urgent, sleek and fast-paced. But more than anything it’s a powerful message of hope to the church. Take, for example, the first line, “the future needs a big kiss.” What entity would be able to impact the future with a kiss (curious choice of words, right)? How about the bride of Christ, the church? The future needs the church because of the next six lines: the winds are blowing, the moon (a motif of confusion and evil) is up, night has fallen, and Satan is trying to frighten us. Why would Bono have the boldness to tell us that Satan shouldn’t scare us? Remember Matthew 16:18: “On this rock I will build my church, and the gates of Hades will not overcome it.” Therefore, get on your boots. In other words, get up and do some work in this dark world because God has empowered you to do so.

You free me from the dark dream
Candy floss ice cream
All our kids are screaming
But the ghosts aren't real
Here's where we gotta be
Love and community
Laughter is eternity
If joy is real

“You free me from the dark dream” suggests the church is saving the lost. Then we see giddy happiness in the second line with paradoxical, light-hearted objects (happiness doesn't make sense). The third and fourth lines convey the same idea as the last two lines of the first stanza. Things become clearer when the necessity of community is brought in. Laughter is a godly and reasonable thing if there really is a happy ending awaiting us. We can fight the evils of this world with light hearts because we are fighting within a vibrant community of Spirit-filled people.

You don't know how beautiful you are

You, the church, don't understand how made-in-the image-of-God awesome you can be. You can have perfect joy and community! So get on your boots and be boldly beautiful!

Women of the future hold the big revelations
I've got a submarine
You got gasoline
I don't want to talk about wars between nations

It is striking how near the message of this song is to Hauerwas' and Willimon's “Resident Aliens.” Since we no longer live in a Christian culture, the church is free to live as a distinct people once again. We are to impact the world through our colony, not as we have been doing since Constantine: through the government. The holy community that we are supposed to be can astound the world by how beautiful we are and how much love we show the world. The problems and conflicts of this world will not be solved by mere mortals. Only through the church can the world be truly redeemed. Get on your boots!

Let me in the sound!

Where did this come from? Acts 2. “Suddenly a sound like the blowing of a violent wind came from heaven . . .”. The birth of the church. If you want more proof, look at John 3:5-8, where Jesus compares being born of the Spirit to the sound of the wind – we can’t tell where it's going. It's probably not a coincidence that both the sound and birth are themes throughout “No Line on the Horizon.” The sound is representative of the Spirit, the Lord of the church.

There are people in the world who want in! Get on your boots, and let the church get to stepp’in!

Michael O. Emerson is the Cline Professor of Sociology and the Director of the Center on Race, Religion, and Urban Life at Rice University in Houston, Texas. His son, Anthony Emerson, is a sophomore at Ouachita Baptist University in Arkadelphia, Arkansas.

Tuesday, July 13, 2010

Apple Bumping Into Recall Problem

Scott Moritz

07/13/10 - 11:29 AM EDT

NEW YORK (TheStreet) -- Apple's(AAPL) iPhone antenna problem has turned into a growing public relations problem.

Apple shares were down 3% Tuesday in the wake of a troubling Consumer Reports review of the newest iPhone. The review, which otherwise spoke glowingly about the phone, concluded that "Apple needs to come up with a permanent -- and free -- fix for the antenna problem before we can recommend the iPhone 4."

iPhone 4

Apple has now effectively been called out on the problem that has been widely apparent since the iPhone's arrival five weeks ago. And to date, Apple has taken little responsibility for the glitch, initially blaming users for holding the phone incorrectly.

But the outcry seems to be getting a little louder and Apple may have to find a suitable response.

"It's time to offer free bumpers," said David Chamberlin, director of crisis management for PR group MS&L Group, referring to rubber covers that may insulate the antenna in a way that duct tape helped improve the performance at Consumer Reports' labs.

"The key in reputation management is five-fold: keep the customer as your north star, be prepared, take quick action, be authentic and be responsible," said Chamberlin.

"Apple needs to address this issue through the lens of their customers, not through the lens of an engineer. Providing bumper cases to customers with the phone would be a nice gesture," Chamberlin said.

Bumpers could help Apple avoid a massive recall, but it would also put Apple in the position of having to fess up to a hardware design problem.

Apple did not respond for comment.

It is also quite possible, given the sales strength of the iPhone and iPad and Macs, that Apple may not feel the need to offer customers any free fixes to the phone.

--Written by Scott Moritz in New York.

Sunday, June 20, 2010

In Ireland, Tuesday’s Grace, by Bono

by Deirdre O'Callaghan
ONE of the most extraordinary days in the mottled history of the island of Ireland was witnessed on both sides of the border last Tuesday.

The much-anticipated and costly Saville report ... the 12-years-in-the-making inquiry into “Bloody Sunday,” a day never to be forgotten in Irish politics ... was finally published.

On that day, Jan. 30, 1972, British soldiers fired on a civil rights march in the majority Catholic area of the Bogside in Derry, killing 14 protesters.

It was a day that caused the conflict between the two communities in Northern Ireland — Catholic nationalist and Protestant unionist — to spiral into another dimension: every Irish person conscious on that day has a mental picture of Edward Daly, later the bishop of Derry, holding a blood-stained handkerchief aloft as he valiantly tended to the wounded and the dying.

It was a day when paramilitaries on both sides became the loudest voices in the conflict, a day that saw people queuing to give up on peace ... mostly young men but also women who had had enough of empire and would now consider every means necessary — however violent or ugly — to drive it from their corner.

It was a day when my father stopped taking our family across the border to Ulster because, as he said, the “Nordies have lost their marbles.” And we were a Catholic-Protestant household.

Contrast all this with last Tuesday ... a bright day on our small rock in the North Atlantic. Clouds that had hung overhead for 38 years were oddly missing ... the sharp daylight of justice seemed to chase away the shadows and the stereotypes of the past. No one behaved as expected. The world broke rhyme.

A brand-new British prime minister, still in his wrapping paper, said things no one had imagined he would ... could ... utter ....

“On behalf of our country, I am deeply sorry.”

And there was more ....

“What happened should never ever have happened,” said the new prime minister, David Cameron. “Some members of our armed forces acted wrongly. The government is ultimately responsible for the conduct of the armed forces. And for that, on behalf of the government, indeed on behalf of our country, I am deeply sorry.”

It was inconceivable to many that a Tory prime minister could manage to get these words out of his mouth. It was also inconceivable — before he uttered the carefully minted phrasing — that he would be listened to by a hushed crowd gathered in Guildhall Square in Derry, a place not famous for its love of British leaders of any stripe, and that he would be cheered while speaking on specially erected screens that earlier had been used to relay images from the World Cup.

Thirty-eight years did not disappear in an 11-minute speech — how could they, no matter how eloquent or heartfelt the words? But they changed and morphed, as did David Cameron, who suddenly looked like the leader he believed he would be. From prime minister to statesman.

Joy was the mood in the crowd. A group of women sang “We Shall Overcome.” There was a surprising absence of spleen — this was a community that had been through more than most anyone could understand, showing a restraint no one could imagine. This was a dignified joy, with some well-rehearsed theatrics to underscore the moment.

As well as punching the sky and tearing up the first “Bloody Sunday” inquiry — a whitewash by a judge named Lord Widgery who said the British troops had been provoked — these people were redrawing their own faces from the expected images: from stoic, tight-lipped and vengeful to broad, unpolished, unqualified smiles, unburdened by the bile the world often expects from this geography.

Derry is a community and these Derry people looked like guests at a wedding — formal only for as long as they had to be, careful of their dead but not at all pious. Some began to speak of trials and prosecutions but most wanted to leave that talk for another day.

Figures I had learned to loathe as a self-righteous student of nonviolence in the ’70s and ’80s behaved with a grace that left me embarrassed over my vitriol. For a moment, the other life that Martin McGuinness could have had seemed to appear in his face: a commander of the Irish Republican Army that day in 1972, he looked last week like the fly fisherman he is, not the gunman he became ... a school teacher, not a terrorist ... a first-class deputy first minister.

Both Mr. McGuinness and Gerry Adams, the leader of Sinn Fein, seemed deliberately to avoid contentious language and to try to include the dead of other communities in the reverence of the occasion. Though a few on the unionist side complained that the $280 million spent on the inquiry, commissioned by Prime Minister Tony Blair in 1998 and led by Lord Saville, a top judge, could have been used to improve Northern Ireland’s schools or investigate unionist losses, they mostly accepted the wording of the report that the deaths were “wrong” and “unjustified”; Protestant clergymen spoke of “healing” and held meetings with families of the victims.

Healing is kind of a corny word but it’s peculiarly appropriate here; wounds don’t easily heal if they are not out in the open. The Saville report brought openness — clarity — because at its core, it accorded all the people involved in the calamity their proper role.

The lost lives rose up from being statistics in documents in the Foreign Office to live once again. On the television news, we saw them ... the exact time, the place, the commonplace things they were doing ... William Nash, age 19, shot in the chest at close range, his father wounded trying to reach him ... William McKinney, age 26, shot in the back while tending the wounded ... Jim Wray, age 22, shot twice, the second round fired into his back while he was lying on the ground outside his grandparents’ house. We saw their faces in old photographs, smiles from 38 years ago ... the ordinary details of their ordinary and, as Lord Saville repeatedly pointed out, entirely innocent lives.

It’s not just the Devil who’s in the details ... God, it turns out, is in there too. Daylight ...

Even the soldiers seemed to want the truth to be out. In the new report, some contradicted statements they had been ordered to make for the Widgery report.

It is easily forgotten that the British Army arrived in Northern Ireland ostensibly to protect the Catholic minority.

How quickly things can change.

In just a couple of years, the scenes of soldiers playing soccer with local youths or sharing ice creams and flirting with the colleens had been replaced by slammed doors on house-to-house raids ... the protectors had become the enemy ... it was that quick in Derry.

In fact, it can be that quick everywhere. If there are any lessons for the world from this piece of Irish history ... for Baghdad ... for Kandahar ... it’s this: things are quick to change for the worse and slow to change for the better, but they can. They really can. It takes years of false starts, heartbreaks and backslides and, most tragically, more killings. But visionaries and risk-takers and, let’s just say it, heroes on all sides can bring us back to the point where change becomes not only possible again, but inevitable.

A footnote (some light relief), November 1983:

U2 is in a studio in Dublin, playing its new song, “Sunday Bloody Sunday,” to the record company. The melody is a good one but the lyric is, in hindsight, an inarticulate speech of the heart. It’s a small song that tries but fails to contrast big ideas ... atonement with forgiveness ... “Bloody Sunday” with Easter Sunday. The song will be sung wherever there are rock fans with mullets and rage, from Sarajevo to Tehran. Over time, the lyric will change and grow. But here, with the Cockneyed record company boss at the song’s birth, the maternity ward goes quiet when the man announces that the baby is “a hit”... with one caveat: “Drop the ‘bloody.’ ‘Bloody’ won’t bloody work on the radio.”

Bono, the lead singer of the band U2 and a co-founder of the advocacy group ONE and (Product)RED, is a contributing columnist for The Times.

2010 FIFA World Cup Stories: U2 "Amazing Grace"

2010 FIFA World Cup Stories: U2 "Magnificent"

Friday, June 18, 2010

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Sunday, May 30, 2010

Obama, the Thin-Skinned President

In their book "The Battle for America 2008," Haynes Johnson and Dan Balz wrote this:
[Chief political aide David] Axelrod also warned that Obama's confessions of youthful drug use, described in his memoir, Dreams From My Father, would be used against him. "This is more than an unpleasant inconvenience," he wrote. "It goes to your willingness and ability to put up with something you have never experienced on a sustained basis: criticism. At the risk of triggering the very reaction that concerns me, I don't know if you are Muhammad Ali or Floyd Patterson when it comes to taking a punch. You care far too much what is written and said about you. You don't relish combat when it becomes personal and nasty. When the largely irrelevant Alan Keyes attacked you, you flinched," he said of Obama's 2004 U.S. Senate opponent.
I thought of this memo after reading the comment by Sen. Pat Roberts after he and other Senate Republicans had a contentious 80-minute meeting with the president on Tuesday. "He needs to take a Valium before he comes in and talks to Republicans," Roberts said. "He's pretty thin-skinned."
President ObamaSen. Roberts is being too generous. Obama is among the most thin-skinned presidents we have had, and we see evidence of it in every possible venue imaginable, from one-on-one interviews to press conferences, from extemporaneous remarks to set speeches.
The president is constantly complaining about what others are saying about him. He is upset at Fox News, and conservative talk radio, and Republicans, and people carrying unflattering posters of him. He gets upset when his avalanche of faulty facts are challenged, like on health care. He gets upset when he is called on his hypocrisy, on everything from breaking his promise not to hire lobbyists in the White House to broadcasting health care meetings on C-SPAN to not curtailing earmarks to failing in his promises of transparency and bipartisanship.
In Obama's eyes, he is always the aggrieved, always the violated, always the victim of some injustice. He is America's virtuous and valorous hero, a man of unusually pure motives and uncommon wisdom, under assault by the forces of darkness.
It is all so darn unfair.
Not surprisingly, Obama's thin skin leads to self pity. As Daniel Halper of The Weekly Standard pointed out, in a fundraising event for Sen. Barbara Boxer, Obama said,
Let's face it: this has been the toughest year and a half since any year and a half since the 1930s.
Really, now? Worse than the period surrounding December 7, 1941 and September 11, 2001? Worse than what Gerald Ford faced after the resignation of Richard Nixon and Watergate, which constituted the worse constitutional scandal in our history and tore the country apart? Worse than what Ronald Reagan faced after Jimmy Carter (when interest rates were 22 percent, inflation was more than 13 percent, and Reagan faced something entirely new under the sun, "stagflation")? Worse than 1968, when Bobby Kennedy and Martin Luther King, Jr. were assassinated and there was rioting in our streets? Worse than what LBJ faced during Vietnam -- a war which eventually claimed more than 58,000 lives? Worse than what John Kennedy faced in the Bay of Pigs and in the Cuban Missile Crisis, when we and the Soviet Union edged up to the brink of nuclear war? Worse than what Franklin Roosevelt faced on the eve of the Normandy invasion? Worse than what Bush faced in Iraq in 2006, when that nation was on the edge of civil war, or when the financial system collapsed in the last months of his presidency? Worse than what Truman faced in defeating imperial Japan, in reconstructing post-war Europe, and in responding to North Korea's invasion of South Korea?
In his autobiography "Present at the Creation," Dean Acheson wrote about the immensity of the task the Truman administration faced after war ended in 1945, which "only slowly revealed itself. As it did so, it began to appear as just a bit less formidable than that described in the first chapter of Genesis. That was to create a world out of chaos; ours, to create half a world, a free half, out of the same material without blowing the whole to pieces in the process."
For Obama to complain that the problems he faces are so much worse than any other president in the last 80 years is stunningly self-indulgent, to say nothing of ahistorical.
With Obama there is also the compulsive need to admonish others, to point fingers, to say that the problems he faces are not of his doing. Oh, sure; on occasions there are the grudging concessions, like in Thursday's press conference devoted to the oil spill in the Gulf of Mexico, where Obama says, "In case you're wondering who's responsible, I take responsibility" to ensure that "everything is done to shut this down." But those words are always pro forma, done reluctantly and for tactical political reasons, a rhetorical trick that is meant to get him off the hook. As recently as last week, Obama, in the Rose Garden, was implicitly blaming the previous occupant of the White House for the explosion of the offshore rig Deepwater Horizon [Obama remarks linked here].
The president's instincts are by now obvious to all: deflect blame, point fingers, and lash out at others, most especially his predecessor. We know from press reports (see here and here) that the strategy for the Democrats in 2010, two years after Obama was elected president, is to – you guessed it – blame George W. Bush.
What explains all this is hard to know. But it's clear he has adopted an image of himself as something rare and remarkable, a historic figure of almost super-human abilities. "I am absolutely certain that generations from now," Obama said during the summer of his presidential run, "we will be able to look back and tell our children that this was the moment when we began to provide care for the sick and good jobs to the jobless; this was the moment when the rise of the oceans began to slow and our planet began to heal; this was the moment when we ended a war and secured our nation and restored our image as the last, best hope on earth."
"We are the ones we have been waiting for," Obama and his aides said constantly during the campaign.
President Obama's more unattractive personal qualities probably won't wear well with the electorate. Americans tend to tire of those who are look back rather than ahead and are always blaming others for the problems they face.
Barack Obama -- a man who was as unprepared to be president as any man in our lifetime -- has over the last 16 months shown that he is overmatched by events. His poll numbers continue to drop, his health care proposal is becoming less rather than more popular, the oil spill in the Gulf is badly eroding his image for leadership and competence, and his party has been battered in election after election since November. We have now reached the point where Democrats are running against Obama and his agenda in order to survive (witness Mark Critz in Pennsylvania).
We can hope that Obama, an intelligent man, learns from the errors of his ways. But the great danger in all of this is that in the face of his troubles Obama and his aides become increasingly defensive, display a greater sense of entitlement and even a touch of paranoia. When arrogant men lose control of events it can easily lead to feelings of isolation, to striking out at critics, to bullying opponents, and to straying across lines that should not be crossed.
And so the president needs to surround himself with people who can tamp down on the uglier impulses within his administration, who are willing to tell Obama that the lore created by him, Axelrod, Plouffe, and Gibbs during the campaign has given way to reality, that cockiness is not the same as wisdom, and that spin is no substitute for substantive achievements. And Obama needs someone who has standing in his life to tell him that the presidency is a revered institution that should not be treated as if it were a ward in Chicago.
The ingredients are in place for some serious problems down the road. Those who care for the president need to recognize the warning signs now, sooner rather later, before it becomes too late, for him and for the nation.

Saturday, May 01, 2010

So Cruel: U2's tour to send Angels on a 14-game trip in June

U2 frontman Bono is always talking about wanting to change the world. He's a real crusader-musician, that one.
http://a323.yahoofs.com/ymg/ept_sports_mlb_experts__53/ept_sports_mlb_experts-421605376-1272603629.jpg?ymtf_DDDaCbdi3lB

And there's at least one place where his mysterious ways are very effective: The Major League Baseball season.

When U2 comes to town this summer, the Los Angeles Angels, Oakland Athletics and Toronto Blue Jays will have to vacate their home stadium, jump that plane and find somewhere else to ply their trade.

The band's 360º concert tour, which resumes in June and runs through October, hits 10 major-league cities and includes three big-league ballparks: Angel Stadium, the Oakland Coliseum and Rogers Centre.

Anyone who has ever been to a U2 show can tell you it's not like they set up folding chairs in a middle school gymnasium and start playing. The Pop Martians perform on elaborate monstrosities that take days to assemble and break down. Yes, days.

Just ask Katy Feeney, a longtime MLB executive who handles the league's scheduling issues. Trying to throw your arms around the world calendar seems to be difficult enough work, the kind that only gets more complex when accounting for a variable like Bono.

Via Scott Miller's blog at CBS Sports:

"They've become my least-favorite band — which has nothing to do with their songs, talent or anything else," Feeney joked.

Because of the magnitude of the tour and sheer size of the stage, Feeney says, "they require 10 days to set up the concert and then break it down. That's an unusually long period of time [compared to other concerts]."

This is why the Angels will be forced to embark on a 14-game road trip in June.

Fourteen games? Oh, you've done it now, Paul David Hewson!

This is approximately what Angel Stadium will look like June 6-7 when U2's 360º tour drops from space into Orange County. (The original photo of the "Big A" is from a 1978 Rolling Stones concert with U2's modern stage superimposed.)

It's not just that the rock concert takes up space in Anaheim. Not having the Angels able to play at home for ten days or two weeks affects other team's road trips.

The whole league feels it a little.

"Unfortunately, everything has a ripple effect," Feeney says. "And the
number of actual teams hosting the concert, other than those 10 days,
may not feel as many consequences as some other clubs."

Forcing the Rally Monkey from his home for two weeks?

Probably not the legacy Bono is shooting for.

The Data-Driven Life

The Data-Driven Life

Horacio Salinas for The New York Times

Humans make errors. We make errors of fact and errors of judgment. We have blind spots in our field of vision and gaps in our stream of attention. Sometimes we can’t even answer the simplest questions. Where was I last week at this time? How long have I had this pain in my knee? How much money do I typically spend in a day? These weaknesses put us at a disadvantage. We make decisions with partial information. We are forced to steer by guesswork. We go with our gut.

That is, some of us do. Others use data. A timer running on Robin Barooah’s computer tells him that he has been living in the United States for 8 years, 2 months and 10 days. At various times in his life, Barooah — a 38-year-old self-employed software designer from England who now lives in Oakland, Calif. — has also made careful records of his work, his sleep and his diet.

A few months ago, Barooah began to wean himself from coffee. His method was precise. He made a large cup of coffee and removed 20 milliliters weekly. This went on for more than four months, until barely a sip remained in the cup. He drank it and called himself cured. Unlike his previous attempts to quit, this time there were no headaches, no extreme cravings. Still, he was tempted, and on Oct. 12 last year, while distracted at his desk, he told himself that he could probably concentrate better if he had a cup. Coffee may have been bad for his health, he thought, but perhaps it was good for his concentration.

Barooah wasn’t about to try to answer a question like this with guesswork. He had a good data set that showed how many minutes he spent each day in focused work. With this, he could do an objective analysis. Barooah made a chart with dates on the bottom and his work time along the side. Running down the middle was a big black line labeled “Stopped drinking coffee.” On the left side of the line, low spikes and narrow columns. On the right side, high spikes and thick columns. The data had delivered their verdict, and coffee lost.

He was sad but also thrilled. Instead of a stimulating cup of coffee, he got a bracing dose of truth. “People have such very poor sense of time,” Barooah says, and without good time calibration, it is much harder to see the consequences of your actions. If you want to replace the vagaries of intuition with something more reliable, you first need to gather data. Once you know the facts, you can live by them.

Five years ago, Ben Lipkowitz, who is now 28, was living with some friends in Bloomington, Ind., and he found himself wondering how much time he spent doing one of his roommates’ dishes. Lipkowitz had a handheld electronic datebook that he purchased on a trip to Tokyo, and on May 11, 2005, at 2:20 p.m., he started using it to keep a record of his actions. Instead of entering his future appointments, he entered his past activities, creating a remarkably complete account of his life. In one sense this was just a normal personal journal, albeit in a digital format and unusually detailed. But the format and detail made all the difference. Lipkowitz eventually transferred the data to his computer, and now, using a few keyboard commands, he can call up his history. He knows how much he has eaten and how much he has spent. He knows what books he has read and what objects he has purchased. And of course, he knows the answer to his original question. “I was thinking I was spending an hour a day cleaning up after this person,” Lipkowitz says. He shrugs. “It turned out it was more like 20 minutes.”

Another person I’m friendly with, Mark Carranza — he also makes his living with computers — has been keeping a detailed, searchable archive of all the ideas he has had since he was 21. That was in 1984. I realize that this seems impossible. But I have seen his archive, with its million plus entries, and observed him using it. He navigates smoothly between an interaction with somebody in the present moment and his digital record, bringing in associations to conversations that took place years earlier. Most thoughts are tagged with date, time and location. What for other people is an inchoate flow of mental life is broken up into elements and cross-referenced.

These men all know that their behavior is abnormal. They are outliers. Geeks. But why does what they are doing seem so strange? In other contexts, it is normal to seek data. A fetish for numbers is the defining trait of the modern manager. Corporate executives facing down hostile shareholders load their pockets full of numbers. So do politicians on the hustings, doctors counseling patients and fans abusing their local sports franchise on talk radio. Charles Dickens was already making fun of this obsession in 1854, with his sketch of the fact-mad schoolmaster Gradgrind, who blasted his students with memorized trivia. But Dickens’s great caricature only proved the durability of the type. For another century and a half, it got worse.

Or, by another standard, you could say it got better. We tolerate the pathologies of quantification — a dry, abstract, mechanical type of knowledge — because the results are so powerful. Numbering things allows tests, comparisons, experiments. Numbers make problems less resonant emotionally but more tractable intellectually. In science, in business and in the more reasonable sectors of government, numbers have won fair and square.

For a long time, only one area of human activity appeared to be immune. In the cozy confines of personal life, we rarely used the power of numbers. The techniques of analysis that had proved so effective were left behind at the office at the end of the day and picked up again the next morning. The imposition, on oneself or one’s family, of a regime of objective record keeping seemed ridiculous. A journal was respectable. A spreadsheet was creepy.

And yet, almost imperceptibly, numbers are infiltrating the last redoubts of the personal. Sleep, exercise, sex, food, mood, location, alertness, productivity, even spiritual well-being are being tracked and measured, shared and displayed. On MedHelp, one of the largest Internet forums for health information, more than 30,000 new personal tracking projects are started by users every month. Foursquare, a geo-tracking application with about one million users, keeps a running tally of how many times players “check in” at every locale, automatically building a detailed diary of movements and habits; many users publish these data widely. Nintendo’s Wii Fit, a device that allows players to stand on a platform, play physical games, measure their body weight and compare their stats, has sold more than 28 million units.

Two years ago, as I noticed that the daily habits of millions of people were starting to edge uncannily close to the experiments of the most extreme experimenters, I started a Web site called the Quantified Self with my colleague Kevin Kelly. We began holding regular meetings for people running interesting personal data projects. I had recently written a long article about a trend among Silicon Valley types who time their days in increments as small as two minutes, and I suspected that the self-tracking explosion was simply the logical outcome of this obsession with efficiency. We use numbers when we want to tune up a car, analyze a chemical reaction, predict the outcome of an election. We use numbers to optimize an assembly line. Why not use numbers on ourselves?

But I soon realized that an emphasis on efficiency missed something important. Efficiency implies rapid progress toward a known goal. For many self-trackers, the goal is unknown. Although they may take up tracking with a specific question in mind, they continue because they believe their numbers hold secrets that they can’t afford to ignore, including answers to questions they have not yet thought to ask.

Ubiquitous self-tracking is a dream of engineers. For all their expertise at figuring out how things work, technical people are often painfully aware how much of human behavior is a mystery. People do things for unfathomable reasons. They are opaque even to themselves. A hundred years ago, a bold researcher fascinated by the riddle of human personality might have grabbed onto new psychoanalytic concepts like repression and the unconscious. These ideas were invented by people who loved language. Even as therapeutic concepts of the self spread widely in simplified, easily accessible form, they retained something of the prolix, literary humanism of their inventors. From the languor of the analyst’s couch to the chatty inquisitiveness of a self-help questionnaire, the dominant forms of self-exploration assume that the road to knowledge lies through words. Trackers are exploring an alternate route. Instead of interrogating their inner worlds through talking and writing, they are using numbers. They are constructing a quantified self.

UNTIL A FEW YEARS ago it would have been pointless to seek self-knowledge through numbers. Although sociologists could survey us in aggregate, and laboratory psychologists could do clever experiments with volunteer subjects, the real way we ate, played, talked and loved left only the faintest measurable trace. Our only method of tracking ourselves was to notice what we were doing and write it down. But even this written record couldn’t be analyzed objectively without laborious processing and analysis.

Then four things changed. First, electronic sensors got smaller and better. Second, people started carrying powerful computing devices, typically disguised as mobile phones. Third, social media made it seem normal to share everything. And fourth, we began to get an inkling of the rise of a global superintelligence known as the cloud.

Millions of us track ourselves all the time. We step on a scale and record our weight. We balance a checkbook. We count calories. But when the familiar pen-and-paper methods of self-analysis are enhanced by sensors that monitor our behavior automatically, the process of self-tracking becomes both more alluring and more meaningful. Automated sensors do more than give us facts; they also remind us that our ordinary behavior contains obscure quantitative signals that can be used to inform our behavior, once we learn to read them.

“When you have small, distributed battery-powered sensors, you want to collect all biometric data,” says Ken Fyfe, one of the pioneers of wearable tracking devices. In the mid-’90s, Fyfe was teaching engineering at the University of Alberta in Edmonton, where his specialty was acoustics and vibration. He was also a runner, in a family of runners. His sons were national competitors at 400 and 800 meters. At the time, runners who wanted to know more about the mechanics of their performance — their stride, their cadence, the way their motion changed as they grew tired — had to go into a lab and be filmed. “You would run in a room on a treadmill with reflective stickers on your hips, knees, ankles and feet,” Fyfe recalls.

Taking video of people in motion, and then analyzing the video, seemed like a roundabout way to get data. Why not use an accelerometer, which can directly measure changes in speed and direction? Accelerometers had long been used in industry and cost several hundred dollars each. Then accelerometers were developed to trigger the air bags in cars. Massive purchases in the automotive industry drove the cost down. The size and power demands shrank, too. Suddenly, it seemed less crazy to put an accelerometer on your body.

Fyfe guessed that there would be plenty of interest in something like a personal speedometer, a wearable instrument that displayed how far you’d gone and your average speed. So he tried to invent one. “I worked on it every weekend for three years,” Fyfe says. He put accelerometers into a molded plastic insert. The insert fit into a shoe, and data were transmitted wirelessly to a sports watch. But there was a problem. The numbers produced by a motion sensor don’t necessarily say anything about a runner’s pace and distance. They give you the acceleration of a runner’s foot — that’s all. Some method — a formula or algorithm — is needed to translate the data into the information you want, and the method must work for almost everybody under a wide range of conditions: stopping and starting, jumping over a curb, limping because of an injury. Developing these algorithms took up most of Fyfe’s time during the years he perfected his system.

Thanks to faster computers and clever mathematical techniques, Fyfe and other inventors are turning messy data from cheap sensors into meaningful information. “The real expertise you need is signal processing and statistical analysis,” says James Park, the chief executive and co-founder of Fitbit, a company that makes a tracker released late last year. The Fitbit tracker is two inches long, half an inch wide and shaped like a thick paperclip. It tracks movement, and if you wear it in a little elastic wristband at night, it can also track your hours of sleep. (You are not completely still when sleeping. Your pattern of movement, however, can be correlated with sleeping and waking, just as the acceleration of a runner’s foot reveals speed.) Park and his partner, Eric Friedman, first showed their prototype at a San Francisco business conference in the summer of 2008. Five weeks later, Park and Friedman, who are both 33, had $2 million in venture capital, and they were flying back and forth to Singapore to arrange production. Last winter they shipped their first devices.

At nearly the same time, Philips, the consumer electronics company, began selling its own tiny accelerometer-based self-tracker, called DirectLife, which, like the Fitbit, is meant to be carried on the body at all times. Zeo, a company based in Newton, Mass., released a tracker contained in a small headband, which picks up electrical signals from the brain, and uses them to compile the kind of detailed record of light sleep, deep sleep and REM sleep that, until now, was available only if you spent the night in a sleep-research clinic. Lately I’ve been running into people who say they wear it every night. And Nike recently announced that its Nike+ system, one of the first personal speedometers, has been used by more than 2.5 million runners since its release in 2006.

Ken Fyfe’s accelerometer-based tracking system is used with sports watches by Adidas and Polar. In 2006 he sold his company, Dynastream, for $36 million to Garmin, which makes navigation equipment commonly used in cars and airplanes and which is now branching out into personal tracking. Fyfe’s former company stayed in Alberta, where it continues to sell tracking components. A low-power data-transmission protocol they invented is in new blood-pressure cuffs, glucose monitors, blood-oxygenation sensors, weight scales and sleep monitors, all of which are aimed at the consumer market.

Web entrepreneurs like to talk about democratizing communication. Fyfe’s dream is to democratize objective research on human subjects. “Until we came up with this technology, you couldn’t do this kind of analysis unless you could get into a lab,” he says. “Now you can.”

At the center of this personal laboratory is the mobile phone. During the years that personal-data systems were making their rapid technical progress, many people started entering small reports about their lives into a phone. Sharing became the term for the quick post to a social network: a status update to Facebook, a reading list on Goodreads, a location on Dopplr, Web tags to Delicious, songs to Last.fm, your breakfast menu on Twitter. “People got used to sharing,” says David Lammers-Meis, who leads the design work on the fitness-tracking products at Garmin. “The more they want to share, the more they want to have something to share.” Personal data are ideally suited to a social life of sharing. You might not always have something to say, but you always have a number to report.

This is how the odd habits of the ultrageek who tracks everything have come to seem almost normal. An elaborate setup is no longer necessary, because the phone already envelops us in a cloud of computing. This term, “the cloud,” has some specialized meanings among software architects, but fundamentally the cloud is just a poetic label for the global agglomeration of computer resources — the processors, hard drives, fiber-optic cables and so on — that allow us to access our private data from any Internet connection. We entrust all kinds of things to the cloud: our mail and our family photographs; the places we go and the list of people we call on the phone. When Jeff Clavier, the founder of SoftTech VC, a Silicon Valley venture capital firm, invested in a small financial company called Mint (now part of Intuit), he was warned that ordinary people were unlikely to trust their bank passwords and credit-card details to the cloud. “About 1.5 million people did it,” Clavier says.

One of the reasons that self-tracking is spreading widely beyond the technical culture that gave birth to it is that we all have at least an inkling of what’s going on out there in the cloud. Our search history, friend networks and status updates allow us to be analyzed by machines in ways we can’t always anticipate or control. It’s natural that we would want to reclaim some of this power: to look outward to the cloud, as well as inward toward the psyche, in our quest to figure ourselves out.

SOPHIE BARBIER, a 47-year-old teacher in Palo Alto, is a cyclist who regularly logs her time, distance and heart rate during a ride. “Training logs have been around forever,” she told me. “But the more variables I added, the more curious I got.” Along with her cycling stats, Barbier began scoring her mood, sleep and ability to focus, as well as her caffeine consumption, and noting the days her menstrual cycle began and ended.

After surgery for a back problem, Barbier had trouble sleeping. On CureTogether, a self-tracking health site, she learned about tryptophan, a common amino acid available as a dietary supplement. She took the tryptophan, and her insomnia went away. Her concentration scores also improved. She stopped taking tryptophan and continued to sleep well, but her ability to concentrate deteriorated. Barbier ran the test again, and again the graph was clear: tryptophan significantly increased her focus. She had started by looking for a cure for insomnia and discovered a way to fine-tune her brain.

It is tempting to dismiss reports of such experiments as trivial anecdotes, or the placebo effect. I took Barbier’s results to a friend of mine, Seth Roberts, an emeritus professor of psychology at the University of California, Berkeley, and an expert on self-experimentation. “There is a large difference between what Barbier did and the minimal story of somebody who takes a pill looking for a certain effect and then finds it,” he pointed out. “First, she wrote the numbers down, so the results are not subject to memory distortion. Second, she changed the conditions several times. Every switch is a test of her original theory.”

Roberts told me about his own method of measuring mental changes, a quick test he programmed on his computer that involves 32 easy arithmetic problems. The test takes about three minutes, and he has found that it can detect small changes in cognitive performance. He has used his self-tracking system to adjust his diet, learning that three tablespoons daily of flaxseed oil reliably decreases the amount of time it takes him to do math. Consuming a lot of butter also seems to have a good effect.

Self-experiments like Barbier’s and Roberts’s are not clinical trials. The goal isn’t to figure out something about human beings generally but to discover something about yourself. Their validity may be narrow, but it is beautifully relevant. Generally, when we try to change, we simply thrash about: we improvise, guess, forget our results or change the conditions without even noticing the results. Errors are possible in self-tracking and self-experiment, of course. It is easy to mistake a transient effect for a permanent one, or miss some hidden factor that is influencing your data and confounding your conclusions. But once you start gathering data, recording the dates, toggling the conditions back and forth while keeping careful records of the outcome, you gain a tremendous advantage over the normal human practice of making no valid effort whatsoever.

I recently received an e-mail message from a 26-year-old filmmaker named Toli Galanis, who keeps track of about 50 different streams of personal data, including activities, health, films watched and books read, the friends he talks with and the topics they discuss. While Galanis acknowledged that he gets pleasure from gathering data and organizing it intelligently, it was a different aspect of his report that caught my attention. “I know that immediately after watching a bad movie I am more apt to be negative about my career prospects as a filmmaker,” he wrote, explaining that tracking has made him better able to detect the influence of seemingly trivial circumstances on his mood and decisions.

The idea that our mental life is affected by hidden causes is a mainstay of psychology. Facility in managing the flow of thought and emotion is a sign of happiness and good adjustment. But how is it done? Nearly every therapeutic prescription involves an invitation to notice, to pay attention. Once we have a notion in our sights, we can attack it with an arsenal of tools: cognitive, psychoanalytic, even spiritual. But none of these will tell us if we’ve missed something. You may simply have failed to notice a debilitating habit, a negative correlation, a bad influence.

Galanis’s realization that bad movies subject him to professional discouragement is the type of insight that will seem accessible to anybody blessed with a modest amount of self-awareness; finding it is no more difficult than catching sight of a dollar in the street and picking it up. But for every one you grab, how many do you overlook?

It’s not only the context of our thoughts that escapes us. Our actions do, too. Since 2004, Terry Paul, an educational entrepreneur and philanthropist, has been working on a digital device that tucks into specially designed toddlers’ clothing and can be used to predict language development through tracking the number of conversational exchanges a child has with adults. It cost Paul $32 million to perfect the system that takes the noisy sounds of a baby’s environment and translates it into reliable data. As a commercial enterprise, it was unsuccessful. His device, called the LENA monitor, is used for academic research but never took off as a consumer product. When I tell parents about it, most of them are horrified. They imagine a nightmare of surveillance and an inducement to neurotic competition: who wants a digital recorder that grades you on how you talk to your kid?

Were we to submit to such a test, however, many of us would fare poorly. Parents, in fact, overestimate how much they talk to their preverbal children. Users of the LENA monitor can be awkwardly surprised. A mother I spoke with recently began monitoring after her daughter was prescribed a seizure medication that was associated with language delays. “It became very clear to us that my husband’s words were less than mine,” she said. He needed to try to talk to his daughter more. Until he saw the data, he had no idea that his attention was wandering.

Of course, sometimes we fail to notice what we do because we are motivated not to notice it. We are ashamed of ourselves, so we lie to ourselves. Shaun Rance started tracking his drinking two years ago, after his father was given a diagnosis of end-stage liver disease. He didn’t pledge to stop drinking; he didn’t do a searching moral inventory; he just started counting, using the anonymous Web site drinkingdiary.com. He found that his externalized memory was very powerful. Having a record of every drink he took sharpened his awareness and increased his feeling of self-mastery — and reduced his drinking. Because his tally is held by a machine, he doesn’t feel any of the social shame that might make him, consciously or not, underestimate his drinking. “I don’t lie to the diary,” he says. After all, it is silly to posture in front of a machine. The tracking system is an extension of a basic faculty of Rance’s consciousness, there to remind him where he stands, and it does its work without emotion. As far as he’s concerned, that’s a virtue.

There may be new domains of our biology that we can incorporate into our sense of self. “We know about asleep, awake, hungry, depressed, cold, drowsy, nauseous,” says Dave Marvit, a vice-president at Fujitsu Laboratories of America, where he is leading a research project on self-tracking. “But what about hypoxic, anemic, hyperglycemic?” If we had a gentle signal about how much sugar was in our blood, would we change how we ate? Would it change how we feel?

Drinking. Talking. Being discouraged by a movie. Giving a moment’s attention to a feeling of anger or elation, a small surge of energy or a metabolic dip. These are the materials of daily life. They barely stand out against the background of what we take for granted, and yet picking up these weak signals gives us leverage. Margaret Morris, a clinical psychologist and a researcher at Intel, recently ran a series of field trials using a mobile phone for tracking emotion. At random times, the phone rang and quizzed its owner about his or her mood. A man in one of Morris’s studies reviewed the trends in his data and noticed that his foul mood began at the same time every day. He had a rushed transition from work to home. While unfinished tasks were still on his mind, new demands crowded in. The stress followed him for the rest of the evening. The data showed him where the problem was. With help, he learned to take a short mental break right there. He was much relieved.

The contrast to the traditional therapeutic notion of personal development is striking. When we quantify ourselves, there isn’t the imperative to see through our daily existence into a truth buried at a deeper level. Instead, the self of our most trivial thoughts and actions, the self that, without technical help, we might barely notice or recall, is understood as the self we ought to get to know. Behind the allure of the quantified self is a guess that many of our problems come from simply lacking the instruments to understand who we are. Our memories are poor; we are subject to a range of biases; we can focus our attention on only one or two things at a time. We don’t have a pedometer in our feet, or a breathalyzer in our lungs, or a glucose monitor installed into our veins. We lack both the physical and the mental apparatus to take stock of ourselves. We need help from machines.

Watch out for those machines, though. Humans know a special trick of self-observation: when to avert our gaze. Machines don’t understand the value of forgiving a lapse, or of treating an unpleasant detail with tactful silence. A graph or a spreadsheet talks only in numbers, but there is a policeman inside all of our heads who is well equipped with punishing words. “Each day my self-worth was tied to the data,” Alexandra Carmichael, one of the founders of the self-tracking site CureTogether, wrote in a heartfelt blog post about why she recently stopped tracking. “One pound heavier this morning? You’re fat. Skipped a day of running? You’re lazy. It felt like being back in school. Less than 100 percent on an exam? You’re dumb.” Carmichael had been tracking 40 different things about herself. The data she was seeing every day didn’t respect her wishes or her self-esteem. It was awful, and she had to stop.

Electronic trackers have no feelings. They are emotionally neutral, but this very fact makes them powerful mirrors of our own values and judgments. The objectivity of a machine can seem generous or merciless, tolerant or cruel. Designers of tracking systems are trying to finesse this ambivalence. A smoking-cessation program invented by Pal Kraft, a Norwegian researcher at the University of Oslo, automatically calls people who are trying to quit, asking them every day whether they’ve smoked in the last 24 hours. When the answer is yes, a recorded voice delivers an encouraging message: All is well, take it easy, try again. This mechanical empathy, barely more human than a recorded voice on the customer-service line, can hardly be expected to fool anybody. But a long line of research in human-computer interaction demonstrates that when machines are given humanlike characteristics and offer emotional reassurance, we actually do feel reassured. This is humbling. Do we really feel better when a computer pats us on the back? Yes, we do.

Jon Cousins is a 54-year-old software entrepreneur and former advertising executive who was given a diagnosis in 2007 of bipolar affective disorder. Cousins built a self-tracking system to help manage his feelings, which he called Moodscope; now used by about 1,000 others, Moodscope automatically sends e-mail with mood-tracking scores to a few select friends. “My life was changed radically,” Cousins told me recently in an e-mail message. “If I got the odd dip, my friends wanted to know why.” Sometimes, after he records a low score, a friend might simply e-mail: “?” Cousins replies, and that act alone makes him feel better. Moodscope is a blended system in which measurement is supplemented by human sympathy. Self-tracking can sometimes appear narcissistic, but it also allows people to connect with one another in new ways. We leave traces of ourselves with our numbers, like insects putting down a trail of pheromones, and in times of crisis, these signals can lead us to others who share our concerns and care enough to help.

Often, pioneering trackers struggle with feelings of being both aided and tormented by the very systems they have built. I know what this is like. I used to track my work hours, and it was a miserable process. With my spreadsheet, I inadvertently transformed myself into the mean-spirited, small-minded boss I imagined I was escaping through self-employment. Taking advantage of the explosion of self-tracking services available on the Web, I started analyzing my workday at a finer level. Every time I moved to a new activity — picked up the phone, opened a Web browser, answered e-mail — I made a couple of clicks with my mouse, which recorded the change. After a few weeks I looked at the data and marveled. My day was a patchwork of distraction, interspersed with valuable, but too rare, periods of focus. In total, the amount of uninterrupted close attention I was able to muster in a given workday was less than three hours. After I got over the humiliation, I came to see how valuable this knowledge was. The efficiency lesson was that I could gain significant benefit by extending my day at my desk by only a few minutes, as long as these minutes were well spent. But a greater lesson was that by tracking hours at my desk I was making an unnecessary concession to a worthless stereotype. Does anybody really believe that long hours at a desk are a vocational ideal? I got nothing from my tracking system until I used it as a source of critical perspective, not on my performance but on my assumptions about what was important to track.

People are not assembly lines. We cannot be tuned to a known standard, because a universal standard for human experience does not exist. Bo Adler, a young computer scientist at Fujitsu Laboratories of America, is one of the most committed self-trackers I’ve ever met: during his most active phase he wore a blood-pressure cuff, pulse oximeter and accelerometer all day long, along with a computer on a harness to collect the data. Adler has sleep apnea, and he is trying to figure it out. When he became too self-conscious going to the gym in his gear, he wore a Google T-shirt to throw people off. Maybe he was a freak, but at least people could mistake him for a millionaire freak.

“Here’s what they told me was the normal surgical course of treatment,” Adler explained. “First they were going to cut out my tonsils, and if that didn’t work, they would break my jaw and reset it to reposition my tongue, and finally they would cut out the roof of my mouth. I had one question: What if my case is different? They said, ‘Let’s try the standard course of treatment first, and if that doesn’t work, then we’ll know your case is different.’ ” Adler recognized what this proposal meant: it meant that his doctors had no cure for different. They wanted to see him as a standard case, because they have treatments for the standard cases. Before Adler underwent surgery, he wanted some evidence that he was a standard case. Some of us aren’t standard, after all; perhaps many of us aren’t.

Adler’s idea that we can — and should — defend ourselves against the imposed generalities of official knowledge is typical of pioneering self-trackers, and it shows how closely the dream of a quantified self resembles therapeutic ideas of self-actualization, even as its methods are startlingly different. Trackers focused on their health want to ensure that their medical practitioners don’t miss the particulars of their condition; trackers who record their mental states are often trying to find their own way to personal fulfillment amid the seductions of marketing and the errors of common opinion; fitness trackers are trying to tune their training regimes to their own body types and competitive goals, but they are also looking to understand their strengths and weaknesses, to uncover potential they didn’t know they had. Self-tracking, in this way, is not really a tool of optimization but of discovery, and if tracking regimes that we would once have thought bizarre are becoming normal, one of the most interesting effects may be to make us re-evaluate what “normal” means.

“My girlfriend thinks I’m the weird person when I wear all these devices,” Bo Adler says. “She sees me as an oddity, but I say no, soon everybody is going to be doing this, and you won’t even notice.”

Gary Wolf writes about science and social issues for Wired, where he is a contributing editor. This is his first article for the magazine.