New York Times
by Joe Venuti
SVP, J. P. Morgan Chase & Company
A few years ago I arrived in Providence, R.I., on a business trip, only to find that my hotel was full owing to some mix-up. Not only that, there was a college homecoming that weekend and all the other hotels were packed, too. Finally, I found a place to sleep at a bed and breakfast that was the last place listed in the Yellow Pages...
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